Lenne Beauty House, Section U1, 40150, Shah Alam, Selangor.
You are:
A user of our Website.
Please read the terms and conditions (“Terms and Conditions”) set out below carefully. By ordering any Goods from this Website you agree to be bound by these Terms and Conditions.
Ordering
Any contract for the supply of Goods from this Website is between you and Lenne Beauty House. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
Goods purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale.
Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Any order that you place with us is subject to product availability and acceptance by us.
All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.
Prices and Payment
All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are exclusive of delivery charges which will be added to your order.
You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
Delivery
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
No refunds of the delivery charge are made for late deliveries.
Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
All risk in the Goods shall pass to you upon delivery.
If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
Your Information
Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.
You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you.
Complaints
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to us using our contact us form online.